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Reset password for remote workers not working

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edited Aug 6, 2019 2:53PM in Applications Security 10 comments

Summary

Location Based Access Control could be a factor

Content

We have Location Based Access Control.  To enable remote workers to access the system, they first have to log into our company VPN.  This captures all their network traffic and redirects it through our network, so it appears to Fusion as if they are logging in from our corporate network.  Most of the time this works fine, but not for password resets.

1. Log into company VPN.

2. Go to Fusion login page and click forgot password.

3. Open email and click on link.

4. Error.  Your password link has expired.  Use forgot password.

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