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Sales Orders are stuck for further processing due to line status changes pending and Scheduled

edited Aug 14, 2019 10:59AM in Order Management 3 comments

Summary

Sales Orders are stuck for further processing due to line status changes pending and Scheduled

Content

Hi all,

Sales Orders are stuck for further processing due to line status changes pending and Scheduled.

1. User created SO and performed transactions.

2. There are some splitted SO lines, some lines were partially shipped and closed and user tried to update one SO line and its status became scheduled/changing pending and could not continue processing.

I checked and saw some errors in fulfillment line as below 

"Service {SERVICE_NAME} request for task {TASK_INSTANCE_ID} failed due to a system error. (DOO-2685019)

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