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Users Reporting Consistent "Offline" Mode

Received Response
edited Aug 26, 2019 9:10PM in Field Service 1 comment


Multiple users are experiencing an "Offline" message even when they are in areas with full service


Has anyone experience widespread "Offline. Sync required." messages displaying even when you have full service? Most of our users have to circumvent this by going back to the SSO page and opening a new OFSC window which causes causes delays and also gets rid of information that was previously entered.

If you've experienced this, is there anything that worked well as another work around? Is there anything that you had to do on your end to resolve it?


19B Service Update 16

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