Learning Plan Remains "Incomplete" After Mapped Items are Completed

Summary

Why is this still happening?

Content

Hello,

Why, after 2 years+ , are Learning Plans still showing incomplete, when all mapped items are completed?  This happens with new learning plans created even just a month ago.

Does anyone know why?   I'm very curious as to why this has not been resolved after all this time?    

We don't know that this is happening until after we've sent out our Weekly reports, and begin receiving complaints.  

Twila