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Dunning Letters won't re-run in Draft Mode

edited Sep 9, 2019 8:14AM in Receivables & Collections 1 comment

Summary

Dunning Letters won't re-run in Draft Mode

Content

I successfully ran the Aged Dunning Letters in Draft Mode but when I re-ran it, it results into an Error and has the error message: 

"No Dunning Site Found, Looping through delinquent Bill-to Sites."

Why can't I re-run Aged Dunning Letters in Draft Mode? I've already run the following in sequence:

  • Collections Delinquency Management
  • Update Collections Summary Data
  • Send Dunning Letters 

I've already confirmed that the said Customer has an Active Site with "Send Dunning" ticked at the profile level and has an active Contact with a Dunning Responsibility.  This is also true since I was also able to generate a Dunning sample once, but wasn't able to do it again. I've also confirmed that all executions of the ESS job "Send Dunning" was set to "Draft Mode".

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