You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Send Dunning Letters

edited Oct 2, 2019 2:35PM in Receivables & Collections 2 comments

Summary

Send Dunning Letters Process ends in Error

Content

Hi all,

In Dev we have a customer who has a delinquent invoice and is marked as such in the collections dashboard.

I need to check the custom template is populating correctly for the Dunning Letter without sending this to the customer (I would expect the letter to be created even if delivery is failing due to bursting being switched off?)

I started the strategy and both the parent - "Send Dunning Letters" and child process "Dunning Delivery" are ending in error.

The parent log states "After calling SOA util automatedWorkitemCallbackResponseNo Dunning Site Found, Looping through delinquent Billto Sites."

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!