You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Communication between sales and planners on supply availability

Received Response
30
Views
2
Comments
edited Oct 23, 2019 5:08PM in Supply Chain Planning and Collaboration 2 comments

Summary

Looking for advice on how to provide an ability for communication between order coordinators and planners about supply situations.

Content

Hello,

Sales team have no idea when a supply shortage or supply delay occurs. the earlier scheduled ship date (SSD) is not revised by any automated process. Hence, sales team does not know if they will be in a position to meet the customer demand on time or if they have to communicate any potential delay to the customer. We are not using "reservation" in the order orchestration flow, and all ship-from warehouse orders go to "Awaiting Shipping". only when warehouse is trying to pick a product to fulfill the sales order, is when they realize that they have a shortage.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!