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Communication between sales and planners on supply availability

Received Response
edited Oct 23, 2019 5:08PM in Supply Chain Planning and Collaboration 2 comments


Looking for advice on how to provide an ability for communication between order coordinators and planners about supply situations.



Sales team have no idea when a supply shortage or supply delay occurs. the earlier scheduled ship date (SSD) is not revised by any automated process. Hence, sales team does not know if they will be in a position to meet the customer demand on time or if they have to communicate any potential delay to the customer. We are not using "reservation" in the order orchestration flow, and all ship-from warehouse orders go to "Awaiting Shipping". only when warehouse is trying to pick a product to fulfill the sales order, is when they realize that they have a shortage.

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