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Taleo Learn and Articulate Rise

edited Oct 29, 2019 12:16PM in Taleo Learn 8 comments

Summary

We have been using Articulate Rise almost exclusively since January 2017 with few to no issues. Suddenly, as of 10/16 any new Rise courses we import will not launch, users just see a gray screen.

Content

We have been using Articulate Rise to author our internal courses almost exclusively since January 2017 with few to no issues (biggest issue was the full screen button not working on videos, which switching to the new course player fixed). Suddenly, as of 10/16 any new Rise courses we import will not launch, users just see a gray screen (see attached image, view launching from widget).

No error message is generated. We've logged an SR with Oracle to troubleshoot. They seem to think it is a bookmarking issue only affecting users who previously attempted the course. While following the "Resetting Course Tracking Data for a SCORM 1.2 Course in the Oracle Taleo LearnCenter (Doc ID 2071098.1)" instructions resolves the issue, I'm not convinced this is a bookmarking issue because this is occurring for new, never previously launched, never previously opened courses.

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