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How to change the business level in default strategy assignment

edited Oct 30, 2019 7:59AM in Receivables & Collections 1 comment

Summary

How to change the business level in default strategy assignment

Content

We have opted a collections by segment feature and we are unable to change the business level and strategy. We are using account level strategy in the collections preferences.

Also when I am running "Strategy management" program before opting collections by segment it is succeeded but not assigned any strategy even though account has score, is this the  right?

We have collections scores but both these programs not assigning any strategies even though we have collections scoring. Please advise if I am missing  any thing.

Version

19C
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