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Helpdesk - Trigger Possibilities

edited Oct 31, 2019 11:47AM in Work Life Solutions

Summary

Trigger possibilities on status changes

Content

Hi all, 

I was wondering if any one knew if it was possible to trigger a queue change based on a status value update or custom field value? I know it would use groovy scripting but wanted to know from a technical perspective if it is feasible.

Thanks

Version

19C

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