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How to smoothly transition out of a skill to primary ODA help skill? — Cloud Customer Connect
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How to smoothly transition out of a skill to primary ODA help skill?

Received Response
edited Nov 5, 2019 1:23PM in Digital Assistant and Mobile 5 comments


I'm looking for a way to transition a user out of a skill while the skill is trying to get intents.



I have a use-case where the ODA has multiple skills.  The user is in a skill, and the DA has asked the user for a yes/no list response.  In that skill, I have a NONE action in case the user does not click yes/no or type yes/no.  If the user types something not relating to the current skill, I'd like the NONE to catch the response and move the user back up to the primary DA to determine what they are trying to do.  Even if the user types, 'cancel' or 'exit' they have to enter it twice to get

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