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Chat- Holiday Message

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edited Nov 5, 2019 6:54PM in Communication Channels 5 comments

Summary

how to use CHAT_IS_CURRENTLY_CLOSED_HOLIDAY_MSG msg base

Content

We're using the chat conditional link widget on our customer portal pages. I've tested it for holidays and the message, "Chat Support is currently not available" which is the SUPPORT_CURRENTLY_TRY_AGAIN_LATER_MSG is being shown. 

 

I was expecting the CHAT_IS_CURRENTLY_CLOSED_HOLIDAY_MSG  message base that says, "Chat is currently closed for the holiday."

Is that message base just for the Chat inlay? Do I have to create my own customer conditional to use this message base automatically on all holidays?

Thanks!

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