Chat- Holiday Message
Summaryhow to use CHAT_IS_CURRENTLY_CLOSED_HOLIDAY_MSG msg base
We're using the chat conditional link widget on our customer portal pages. I've tested it for holidays and the message, "Chat Support is currently not available" which is the SUPPORT_CURRENTLY_TRY_AGAIN_LATER_MSG is being shown.
I was expecting the CHAT_IS_CURRENTLY_CLOSED_HOLIDAY_MSG message base that says, "Chat is currently closed for the holiday."
Is that message base just for the Chat inlay? Do I have to create my own customer conditional to use this message base automatically on all holidays?