SCORM course completion status

Summary

Few of my employees have completed to SCORM course but still it is in incomplete status

Content

Team,

Few of my colleagues have completed  a SCORM course and as a proof they also shared there pass certification but still the status is incomplete, does anyone have any solutions for this (I learnt few other Learn customers are facing the same issue). As an Admin is there is a way I can force feed the status to complete for the employees who has issues. 

I am trying to raise an SR but could not find the Service Type to submit the SR.