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ICS - Eloqua and Right Now error

edited Jan 12, 2018 8:00AM in Integration 2 comments

Summary

ICS - Eloqua and Right Now error

Content

Hi Team,

I am trying to call RighNow to query for a contact record using the Email Address in RightNow, it fails with below error.

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OSB-380001: Fault received on invocation of target :https://opn-ekulus.rightnowdemo.com/cgi-bin/opn_ekulus.cfg/services/soap

<![CDATA[ Fault Code : soapenv:Sender Fault String : An ID or LookupName must be provided Fault Details :

<n0:RequestErrorFault xmlns:n0="urn:faults.ws.rightnow.com/v1_3" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

<n0:exceptionCode>BAD_ID</n0:exceptionCode> <n0:exceptionMessage>An ID or LookupName must be provided</n0:exceptionMessage> </n0:RequestErrorFault> ]]> :Application Error

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