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How to add a Field to chat window in DCS based VBCS application — Cloud Customer Connect
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How to add a Field to chat window in DCS based VBCS application

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edited Dec 17, 2019 9:52AM in Digital Customer Service 3 comments

Summary

How to add a Field to chat window in DCS based VBCS application

Content

Hi All,

How do we add a field in chat window which can be used in manage service assignment rules

In the below image we need to add a new filed instead of "subject" in which based on that chat should be assigned to a queue.

Thank You,
Prudhvi

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