How to add a Field to chat window in DCS based VBCS application
Summary
How to add a Field to chat window in DCS based VBCS applicationContent
Hi All,
How do we add a field in chat window which can be used in manage service assignment rules
In the below image we need to add a new filed instead of "subject" in which based on that chat should be assigned to a queue.
Thank You,
Prudhvi
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