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How to provide a link to the HR HD SR within an email notification? — Cloud Customer Connect
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How to provide a link to the HR HD SR within an email notification?

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edited Jan 13, 2020 3:42PM in Work Life Solutions 4 comments

Summary

In HR HD, we are sending a few email notifications depending a couple triggers. These emails are not providing direct links to the HR HD SR.

Content

Hello Experts,

In Application Composer > Common Setup > Email Templates, we can set up email notification templates.
We are using the [$SrNumber$] field (labeled "Reference Number" in the dropdown) in the email body to provide the SR Number to the employee / Agent.

But this number is not a direct link to access the HR HD SR. So people have to access HCM Cloud > Help Desk > HR Service Requests to look for the SR and see the full update.

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