You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register
Get Started with Redwood for Oracle Cloud HCM   Begin Now
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.

For more information, please refer to this announcement explaining best practices for getting answers to questions.

How to provide a link to the HR HD SR within an email notification?

edited Jan 13, 2020 3:42PM in Work Life Solutions 4 comments

Summary

In HR HD, we are sending a few email notifications depending a couple triggers. These emails are not providing direct links to the HR HD SR.

Content

Hello Experts,

In Application Composer > Common Setup > Email Templates, we can set up email notification templates.
We are using the [$SrNumber$] field (labeled "Reference Number" in the dropdown) in the email body to provide the SR Number to the employee / Agent.

But this number is not a direct link to access the HR HD SR. So people have to access HCM Cloud > Help Desk > HR Service Requests to look for the SR and see the full update.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!