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ejep-dev1.fa-HR Help Desk Consequences of Disabling Categories — Cloud Customer Connect
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ejep-dev1.fa-HR Help Desk Consequences of Disabling Categories

Received Response
edited Jan 21, 2020 11:26PM in Work Life Solutions 9 comments


HR Help Desk issues when disabling Categories on current and future SR's


My overall questions:

  • When disabling a category, why does it continue to show as value to pick from the list?
  • Do we need to actually delete the category to exclude from showing but prior to deleting the category and prior to deleting update the existing categories on all SR’s to a new valid category?
    • Can the update of existing SR categories be done via a data file upload?
    • Which table contains the actual SR’s?
    • Is there a template available and if not how do I create one?

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