Your UX is waiting ...interact, engage, explore in Las Vegas at CloudWorld 2023

Learn more
ejep-dev1.fa-HR Help Desk Consequences of Disabling Categories — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

ejep-dev1.fa-HR Help Desk Consequences of Disabling Categories

Received Response
21
Views
9
Comments
edited Jan 21, 2020 11:26PM in Work Life Solutions 9 comments

Summary

HR Help Desk issues when disabling Categories on current and future SR's

Content

My overall questions:

  • When disabling a category, why does it continue to show as value to pick from the list?
  • Do we need to actually delete the category to exclude from showing but prior to deleting the category and prior to deleting update the existing categories on all SR’s to a new valid category?
    • Can the update of existing SR categories be done via a data file upload?
    • Which table contains the actual SR’s?
    • Is there a template available and if not how do I create one?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!