ejep-dev1.fa-HR Help Desk Consequences of Disabling Categories

Summary

HR Help Desk issues when disabling Categories on current and future SR's

Content

My overall questions:

• When disabling a category, why does it continue to show as value to pick from the list?
• Do we need to actually delete the category to exclude from showing but prior to deleting the category and prior to deleting update the existing categories on all SR’s to a new valid category?
  • Can the update of existing SR categories be done via a data file upload?
  • Which table contains the actual SR’s?
  • Is there a template available and if not how do I create one?