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Emails are not getting created as incidents in RightNow

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edited Jan 24, 2020 10:39AM in Communication Channels 4 comments

Summary

Emails are not getting created as incidents in RightNow

Content


Hi,
I came across a weird situation as few of the emails from a sender are not reaching to RightNow and few are..
Is there a way to track the missing those? I checked on"Incoming Email Filter Details" Report but could not find the email being send by the sender. What are the possibilities of missing incidents? Suggestions please

--Boby B Jacob

Version

19D

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