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HR Help Desk - Case Management in Service Offering

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edited Jan 28, 2020 1:54PM in Work Life Solutions 4 comments

Summary

What does Case under the Service Offering enable in HR Help Desk?

Content

When configuring the Service Offering for HR Help Desk there is an opt-in button to enable "Case", however I am unable to find any documentation which details the impact of enabling this. Does anyone know what this feature does?

Version

19D

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