SmartView for Oracle OBIEE - crashes

Summary

SmartView for Oracle OBIEE - crashes

Content

We are using  Smart View for Office which we downloaded from Oracle Website and we have Oracle Business Intelligence 11.1.1.9.160119 and our office version is Microsoft Office Standard 2010 Version 14.0

After creating the new connection, I can see our Catalog of OBIEE reports.  When I try to run any GL reports or Financial reports for a quarter  or even for a month , I get request timed out issues. I increased the values of various timeout values and still I get the same error message. I followed below mentioned link as my guidelines.

https://support.microsoft.com/en-us/help/813827/how-to-change-the-default-keep-alive-time-out-value-in-internet-explor