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Document Delivery Preferences

edited Feb 10, 2020 11:58PM in Human Capital Management 1 comment

Summary

Document Delivery Preferences - Grant Online Delivery Consent

Content

Hi All-

We have a situation where we have some employees that have the option to go into Document Delivery Preferences and they can select Granted/Not Granted and then other employees who select their delivery method and Online Delivery Consent is greyed out and Not applicable.  

I'm uploading screen shots of the 2 scenarios.  Can you tell me why it would be different?  I want the employees to all have the same options because it is confusing for communications.

Can you tell me what could cause the different options?  It has been this way for us in at least 19d and 20a.  

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