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Suggested Matches not available to be confirmed

Received Response
edited Mar 4, 2020 7:25PM in Account Reconciliation 2 comments


Suggested matches are available on the overview tab but not on the suggested matches tab


We have a client that is running auto match for an account and seeing that there are suggested matches available. They are seeing the number of matches available on the Overview tab (screenshot one below). However, when they go to the Suggested Matches tab for the same account, there are no available suggested matches to be confirmed (screenshot two below).

This is only happening to two out of three accounts for one of our match types. The other 4 match types are working as expected.

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