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Managers report of all process instances with an open task currently sitting with my team — Cloud Customer Connect
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Managers report of all process instances with an open task currently sitting with my team

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edited Mar 17, 2020 4:18PM in Process Automation

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Let's say we have a process that currently has 4 swimlanes which control the flow of an order from creation to close.  The swimlanes are called (Fulfillment, Onboarding, Billing and Mediation).  The actions within each swimlane belong to a group and each group has a manager.  We are looking to report on our open processes.  For example, we would like to be able to have the Manager in Billing be able to run a report listing all of the open processes that are currently waiting for his/her group to complete an open task and how long the open task has been

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