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Print Receivable transaction not printing emails

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edited Mar 27, 2020 10:14AM in Receivables & Collections 1 comment

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Hello Experts,

I have done the required email configurations for enabling Automatic invoice sending process to customers 

1. Entered the email address at the customer site 

2. Done the setup at the Receivable System options 

3. Checked the email parameters at the Profile history tab at customer site

Still whenever I run the Print Receivable transaction process the process runs with error - Cannot determine the bill-to customer e-mail address for transaction INV: 109002. This transaction will not be included in the output.

I searched the solution on Metalink it shows the solution to add email address at the customer site level which I have already done. Also I have visited many Oracle support sites and checked documents on this topic. Have done all the necessary setup still getting error.

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