Learn about Redwood and be one of the first to join the conversation

Visit Redwood Community
Service Request Details Field to be Read Only in SR Details Page — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Service Request Details Field to be Read Only in SR Details Page

Accepted answer
12
Views
2
Comments
edited Apr 12, 2020 6:28AM in Work Life Solutions 2 comments

Summary

Service Request Details Field to be Read Only in SR Details Page

Content

Hi,

We would like to make the Service Request Details field to be read only in the SR Details page. At present this field is Editable for all users in the "Summary Tab" in SR Details page and due to this HR Help Desk Agents can modify or remove the details updated by staff while creating the SR.

Any suggestion on how to make this field read only in the SR Details Page -> Summary Tab.

Regards,

Christopher.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!