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Chat SOAP API error — Cloud Customer Connect
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Chat SOAP API error

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edited Apr 16, 2020 12:15PM in Communication Channels 2 comments

Summary

retrieve messages operation not working

Content

Hi, I have made a request for retrieve message operation, but it shows an error (Transaction information couldn't be extracted from the request. Make sure the right namespace is used). Other operations are working fine. I am posting the request and response below. Please suggest some solution.

Response

<env:Envelope xmlns:xsd="http://www.w3.org/2001/XMLSchema&quot; xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance&quot; xmlns:wsdl="urn:messages.enduser.chat.ws.rightnow.com/v1" xmlns:env="http://schemas.xmlsoap.org/soap/envelope/"&gt;
  <env:Header>
    <ChatClientInfoHeader xmlns="urn:messages.common.chat.ws.rightnow.com/v1">

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