OCR- Additional attachments created as invoices

Summary

OCR- Additional attachments created as invoices

Content

Customer scenario: whenever a supplier sends an email with two attachments for e.g. Invoice and PO and OFR is creating two invoices, incorrectly.

The solution offered by support is to add a page separator with text as "Invoice Supporting documents" between the end of invoice page and beginning of the support document page but customer does not accept it as this will impact a lot of suppliers, it is also very time consuming for customer.
Just curious to know if other customers came across this and what was the solution .

 

Many thanks!