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Mistake made on Released Credit Memo

Received Response
edited May 14, 2020 6:46PM in Project Management 2 comments


Mistake made on Released Credit Memo



We had a scenario where an invoice in project billing needed to be credited due to error. This invoice (Dated 1/31/20) was already released and transferred to A/R. Our user canceled the invoice, which created a credit memo for the full amount (This is as expected).

However,an incorrect date was used when the user released the credit memo to A/R (Dated 4/2/20). The credit memo should have been dated the same as the invoice (1/31/20), and now we have an inaccurate difference in the invoicing and revenue tables for the time period of 1/31 through 4/3 and inaccurate project performance reporting.

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