Session data being lost on Articulate Storlyline 360 SCORM 2004 courses

Summary

SCORM course session data being lost

Content

We have (several) single courses that have a number of different sections.

We are finding that when the user completes section 1 then goes back in again a few days later to do part 2 they can no longer see any of the details that they put in in section 1. This may have been happening for several weeks.

The course developer thinks that Taleo must be losing the session data. Previously I have only ever seen problems with session data when it started getting overwritten when we initially started a couple of years ago and putting a user back in random places, which prompted us to move to 2004.