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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Helpdesk Knowledge Articles
Summary
Example of Knowledge ArticlesContent
Good morning,
I am hoping the community can help me. We are thinking of implementing the Knowledge Base to compliment our HR Helpdesk offering. However we are really struggling to find any really pleasing examples of Knowledge Articles. This would be a professional looking document using HTML, CSS and Javascript to fit our company's brand and along the lines of what you would find on industry leading knowledge solutions.
Oracle are not able to provide any examples and we have experienced issues using anything other than basic HTML.
I was wondering if anyone who is using this feature would be willing to share examples of their knowledge article styling and layout?
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