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Adding Video into Catalog Resources - Status says Processing Failed

edited Jun 12, 2020 5:04AM in Learning 4 comments

Summary

Added a Video (.mp4) into Catalog Resources and status says 'Processing Failed' even after manual running of "Video Transcoding and Processing" Process

Content

Hi,

I managed to upload a video into Catalog Resources, and when we run the "Video Transcoding and Processing" Process, the status of the process is "Warning" with the following log:

Fri Jun 12 01:39:58 UTC 2020: Checking for job incompatibility
Fri Jun 12 01:39:58 UTC 2020: Found an active job processing videos - JobId 157620


Did a check in the Catalog Resources and the status of the video is "Processing Failed" (Image attached).

Any idea how to resolve this issue?

Regards,

LinKai

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