HCM Application Support - HR v IT?

Summary

Discussion on where HCM supports sits within organisations between HR and IT, and merits of both

Content

Hi all,

I'm keen to understand how customers support HCM within their organisation - namely does it sit predominantly within the HR or IT function?

We are about to go through some change and this is one area we're looking at.  Activity such as:

 

User support - for queries, guidance etc

Impact Assessment - of new release notes, what needs done and how to embed within the business processes

Configuration - e.g. workflows, tables, user roles, personalisation etc

Testing - including test planning and execution for any change / regression for quarterly updates