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Difference between Help Desk and HR Help Desk

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edited Sep 15, 2020 6:11AM in Work Life Solutions

Summary

Difference between Help Desk and HR Help Desk

Content

Hi,

We have below two Offerings

  • Help Desk - (where we can enable feature for HR Service Requests)
  • Services -  (where we configure HR Help Desk as per the HR Implementation Guide)

In Cloud Customer Connect , "Help Desk" is classified under "Human Resources" and "HR Help Desk" is classified under "Work Life Solutions".

On setup front, both offering has lot of similarities.

Hence the question is : What is the difference between these two offerings.

Any idea would be much helpful

Regards,

Christopher.

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