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Chat Flash for new messages in BUI

edited Jul 21, 2020 8:33AM in Communication Channels 4 comments

Content

Hi all,

I would like to learn is it possible to notify agents(show toast or flash window) when the customer responds during chat session in BUI. (version 20B) If an agent have multiple chat conversations, which is the way to know the customer responds? In Agent Desktop it is managed by File-Options-Communication Centre  but i could not find this feature in BUI.

 

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