Approval Email notification

Summary

Unable to trigger email alert to users using TIMERS in commerce steps

Content

Hi All,

I have business scenario where an approval email should be sent to the user from the transaction last updated date and step equals waiting for approval.

I have performed the following steps.

1) Approval flow : have written a simple condition on submit action. If the cost is > 200000 $ send approval email notification to a user. This is working as expected.

However, i would want to trigger another email after 5 days if the quote is not approved or rejected. For this I have used timers at commerce level steps WAITING for APPROVAL. This will not be a reminder notification the same user.