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Time card with just absence not moving to Approved Status

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edited Jul 22, 2020 8:29PM in Workforce Management 4 comments

Summary

Employee Creates time card with just absence on it, staying in 'Submitted' status

Content

Here's the scenario:

Employee submits a week of PTO in Absence Mgmt. It's approved. Employee creates a project time card in OTL. The time card pulls the week of PTO to the time card. The time card is submitted by employee. The time card goes through the workflow and is auto-approved (email notifications kick out indicating time card has been approved, the bell reflects the notifications of approval) however in Time Management, the time card remains in 'Submitted' status.

Does anyone have any idea why this is happening? Or has anyone experienced this? We are opening an SR but wanted to post here as well.

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