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Triage Article: Punchout Error due to special characters in the Return Payload

edited Aug 5, 2020 1:17PM in Self Service Procurement


Why am I unable to successfully process a punchout request line?


Support and Customers,

I thought this was interesting and the development updates on this triage bug were helpful (more specifically for Support).

Business Problem:

 The user receives an error on submitting a requisition for approval for a requisition that contains a line brought in via Punchout. The error message reads:

** An error occurred in communicating to the punchout site
defined in the catalog CATALOG_NAME. Contact the Procurement application
administrator. (POR-2010057)

The response from the punchout site is invalid. The error code is 401.**

Dev Triage and Resolution:

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