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For more information, please refer to this announcement explaining best practices for getting answers to questions.
How to display the user's name in the welcome message
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When a user first opens the HCM Digital Assistant dialog they are greeted with the default message:
" I'm here to help! Here are some things you can do:"
This is then followed by the Help Cards for each of the Skills you have enabled within your FADigitalAssistant instance.
You can customize this message by changing the "Digital Assistants Help Prompt" in FADigitalAssistant's Conversation Parameters on the Configuration tab of the Settings page as shown in the screenshot.
To include the user's name in the welcome message you can use the string below:
${profile.givenName}
This displays the user's full name.