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Close Manager Ribbon is greyed out — Cloud Customer Connect
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Close Manager Ribbon is greyed out

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edited Aug 21, 2020 8:47AM in Financial Consolidation and Close 4 comments

Summary

Accessing Close Manager via SmartView

Content

Hello,

I have installed the Close Manager extension for SmartView, and created a private connection. I have tasks assigned to my username and I can see them in Homepage and under Worklist.

In SmartView, the connection is successful, however all the options under Close Manager Ribbon is greyed out and when click on the "+" to expand the application, the "+" icon disappears, and none of the content is visible.

Few Oracle tutorials show using a port in the SmartView private connection URL. Is this required in all cases?

Please can anyone let me know if they've encountered this issue?

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