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Notfifying agents when wait queue reaches specified threshold

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edited Sep 4, 2020 1:45PM in Communication Channels 2 comments

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Is anyone aware of a config setting/process that would notify agents if the number of customers in a chat wait queue reaches a specified limit? For example, once 3 customers are waiting in the queue it would notify designated agents so they could login and provide assistance.

TIA

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BUI
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