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Depot Repair flow without using CX

Received Response
edited Oct 1, 2020 1:14AM in Service Logistics 11 comments


Depot Repair flow without using CX - How to create a stand alone RMA so that it appears in Service Logistics


Hi All,

for a demo that I am working on, I am trying to create a Depot Repair flow without CX - so basically I dont have the engagement cloud Service Request. I am trying to create a similar RMA line in Order Management but it does not show up in the depot repair page. Is CX SR mandatory for this flow? If not, can you please guide me as to what else I need to do? Typically if I had used engagement cloud and added the Depot repair part, I also receive this expected shipment - how do I simulate that

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