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Knowledge Article: Update 20D: Punchout Return URL Simplification — Cloud Customer Connect
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Knowledge Article: Update 20D: Punchout Return URL Simplification

Received Response
edited Oct 15, 2020 3:29PM in Self Service Procurement 1 comment


Simplified (shortened) Punchout Return URL to make Punchout return flows less trouble prone


Customers / Support

One of the most consistent and common triage items for both support and development has been about Punchout Return URLs and accompanying changes/modifications made to those on their way back that eventually fails the return flow.


The most common issue we have been dealing with for a while now is the invalid URL issue thus failing the return punchout flow. This includes symptoms including:

a) Punchout items not being added to the cart 

b) Navigation issues with the return not taking users to the Edit Requisition page

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