We'd love to hear from you! Provide  feedback  to earn a badge today. Take our quick survey
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Does Issuing a refund for a credit memo for a previous invoice that has been fully paid required the

Received Response
21
Views
6
Comments
edited Oct 28, 2020 3:38PM in Receivables & Collections 6 comments

Summary

Does Issuing a refund for a credit memo for a previous invoice that has been fully paid required the original receipt to be unapplied?

Content

Scenario, Sales order and invoice done for $100.00

Payment received from the customer for 100.00.  Invoice applied.

Following the receipt of the customer payment, the customer has sent a return of some of the goods for $10.00.

We want to use the AP refund process to issue a check to the Customer for the $10.00.

Do we have to unapply the customer payment of $100 for the original invoice in order to issue an AP refund check to the customer?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!