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*** How to add a new line item Y to the order when item X is out of stock ***

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edited Nov 4, 2020 5:14PM in Order Management 5 comments

Summary

How to add a new line item Y to the order when item X is out of stock

Content

Business Case :

  • Customer orders item Y
  • When Item X is out of stock, Need to add a new item Y to the order. Item X will also be there on the order
  • Both Item X and Item Y will be separate lines on the order. It is not an item substitution scenario.
  • Item Y will be shipped to the customer immediately
  • Item X goes on backorder. Will be reshipped later when onhand is available

Please suggest how to meet this requirement.

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