You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Learning Looping

Question
24
Views
0
Comments
edited Nov 18, 2020 11:40AM in Learning

Summary

When users are carrying out a piece of learning it keeps looping on a certain page

Content

Hi,

I've currently go an issue where we've sent out some learning but a small number of learners are experiencing looping at a certain stage of the learning which means they can't progress past a certain point and complete this. The learning has been sent out to approx. 18,000 people and so far this is only affecting 12 people.

The content type is a SCORM 1.2 file. We've created and sent thousands of similar learnings in the past and haven't run into the same issue. I thought it could be related to the type of browser the user is using but this issue reoccurs on Chrome, Internet explorer and Edge. 

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!