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New Assignment Alert causes duplicate notification in some scenarios

edited Dec 7, 2020 10:24PM in Learning 3 comments

Summary

New Assignment alert is enabled to run every 1 hour. Employee enrols in a course which is rejected by Manager immediately. When the alert runs, it sends a new assignment notification which is incorrec

Content

Scenario:

 

Employee enrols in a course which is sent for Manager approval.

Manager rejects the course.

Since BIP notification is enabled, employee receives rejection notification.

After 1 hour, New Learning assignment alert gets triggered and the employee receives notification for a new learning assignment.

This is incorrect since the course was already rejected.

I have disabled this alert but then when Manager assigns a course to their direct reports, the direct reportees do not receive any notification since the new learning assignment is disabled.

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