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Queue is not getting updated when category is changed

Accepted answer
edited Jan 8, 2021 2:03PM in Work Life Solutions 1 comment


Hi Experts,

We are implementing HR Helpdesk and found this issue.

Employee creates a service request using a wrong category and it gets assigned to a queue. Helpdesk agent will review the SR and selects the correct/valid category. When agent changes the category of the SR, the queue is not getting updated to a new value. Does anyone faced similar issue. Any pointers would be of much help.



R13 20D

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