You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Queue is not getting updated when category is changed

Accepted answer
29
Views
1
Comments
edited Jan 8, 2021 2:03PM in Work Life Solutions 1 comment

Content

Hi Experts,

We are implementing HR Helpdesk and found this issue.

Employee creates a service request using a wrong category and it gets assigned to a queue. Helpdesk agent will review the SR and selects the correct/valid category. When agent changes the category of the SR, the queue is not getting updated to a new value. Does anyone faced similar issue. Any pointers would be of much help.

Thanks,
Ahmed

Version

R13 20D

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!