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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Help Desk Knowledge Views
Summary
Need to monitor how many times Knowledge articles are viewedContent
We have knowledge articles set up in HR Help Desk but no way of knowing how many times they are being viewed by employees. The application can report on how many times a knowledge article is attached to an SR during the resolution process but we would like to know how much use is being made of the knowledge base by employees and which articles get the most views. Wold seem fairly standard requirement but unfortunately the functionality doesn't seem to be there.
Anyone found a workaround?
#Helpdesk
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