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Help Desk Knowledge Views

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edited Jan 13, 2021 11:24AM in Work Life Solutions 6 comments

Summary

Need to monitor how many times Knowledge articles are viewed

Content

We have knowledge articles set up in HR Help Desk but no way of knowing how many times they are being viewed by employees. The application can report on how many times a knowledge article is attached to an SR during the resolution process but we would like to know how much use is being made of the knowledge base by employees and which articles get the most views. Wold seem fairly standard requirement but unfortunately the functionality doesn't seem to be there.

Anyone found a workaround?

 

#Helpdesk

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