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Lockbox - identifying customer

Received Response
edited Jan 22, 2021 8:46PM in Receivables & Collections 3 comments


Can anyone confirm that the only way the lockbox process can identify the customer is either having the customer account # in the file, or having the MICR (routing and bank acct #) in the file?

I ask because in the documentation, it states:

"Lockbox can either validate customer data based on the following attributes or mark the receipt as Unidentified if no match is found:

-Customer account number is valid

-MICR number is calid

-Bill-to customer is from a matched invoice, if matching is enabled


It's the third bullet above that is unclear to me. What I'd like to know is: if there is no account number or MICR number in the lockbox file, but there


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