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Email Alert for Worker appointed sends notification to incident owner as well

edited Jan 25, 2021 7:03AM in Workforce Management 2 comments

Summary

Health and Safety Notification for worker appointed sends email to multiple people, sends notification to other owner and Incident owner as well

Content

Hi,

 

When someone is assigned as action/event/investigation owner, the system sends notification to owner who is appointed newly as well as the same email is sent to incident owner.

 

Is there any way we can change this alert template ?


The owner is assigned by incident owner only thus we do not need to send the incident owner same information again.

 

Is there any way we can change the working of email alert to send it to only the newly assigned owner.

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